1. Service Description
IEC Express Pty Ltd provides comprehensive courier services for importing international parcels and domestic deliveries within Australia. Our services include express and standard delivery options, ensuring timely and secure transportation of parcels.
2. Pricing and Payment
Pricing for courier services is determined based on factors such as distance, weight, size, and service level chosen.
Payment is due at the time of booking or upon receipt of invoice, as per the agreed terms.
Accepted payment methods include credit/debit cards, bank transfers, and electronic funds transfer (EFT).
3. Importing International Parcels
Customers are responsible for ensuring compliance with all customs regulations and import laws when sending parcels from international locations to Australia.
IEC Express will facilitate customs clearance procedures on behalf of customers, but any duties, taxes, or fees imposed by customs authorities are the responsibility of the customer.
4. Domestic Deliveries Inside Australia
Domestic deliveries within Australia are subject to local regulations, and delivery timelines may vary depending on the destination.
IEC Express aims to deliver parcels within the agreed timeframe, but unforeseen circumstances may cause delays.
5. Packaging Requirements
Customers must ensure that parcels are securely packaged to prevent damage during transit.
Packaging guidelines, including restrictions on prohibited items and requirements for hazardous materials, must be strictly followed.
6. Prohibited Items
Strictly no prohibited items are allowed to be shipped through IEC Express Pty ltd.
Prohibited items include, but are not limited to:
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Illegal drugs and substances.
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Firearms, ammunition, explosives, and weapons.
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Flammable, corrosive, or toxic materials.
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Counterfeit goods or items infringing intellectual property rights.
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Endangered species or products derived from them.
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Pornographic or obscene material.
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Any item prohibited for export or import by Australian law or international regulations.
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Customers found attempting to ship prohibited items will face penalties and legal consequences.
7. Liability and Insurance
IEC Express accepts liability for loss, damage, or theft of parcels during transit, up to 100AUD.
Customers are encouraged to declare the full value of their items and may purchase additional insurance coverage for high-value shipments.
8. Tracking and Notifications
Customers can track the status of their shipments online using the provided tracking number.
Notifications will be sent via email or SMS to update customers on the progress of their delivery, including any delays or exceptions.
9. Customer Responsibilities
- Customers must provide accurate sender and recipient information, including contact details and delivery addresses.
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Accurate Dimension and weight on each labels.
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Any attempt to ship prohibited items will result in penalties, including cancellation of service and legal action.
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Customers are responsible for complying with all customs regulations and providing any necessary documentation for international shipments.
10. Privacy and Data Protection
IEC Express respects customer privacy and complies with applicable data protection laws.
Customer information collected during the booking and delivery process is used solely for the purpose of providing courier services and customs clearance assistance and will not be shared with third parties without consent.
11. Termination and Cancellation
Either party may terminate the service agreement with written notice, subject to any applicable cancellation fees or penalties.
Customers may cancel or modify their shipment bookings within a specified timeframe, as outlined in our cancellation policy.
12. Dispute Resolution and Legal Jurisdiction
Any disputes arising from the provision of courier services or customs clearance activities will be resolved through negotiation, mediation, or arbitration, as agreed by both parties.
These terms and conditions are governed by the laws of Australia, and any legal disputes will be subject to the jurisdiction of the courts in the relevant jurisdiction.
13. Force Majeure
IEC Express shall not be liable for any delays or failures to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, strikes, or government actions impacting transit or customs operations.
14. Changes to Terms and Conditions
IEC Express reserves the right to update or modify these terms and conditions at any time, with notice provided to customers via email or through our website.
15. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Contact Information
For inquiries, complaints, or assistance regarding courier services or customs clearance, customers can contact IEC Express customer support via phone, email, or through our website.
By using IEC Express Pty Ltd and customs clearance assistance, customers agree to abide by these terms and conditions. Failure to comply may result in the refusal of service or termination of the service agreement, as well as penalties for attempting to ship prohibited items.
These terms and conditions are specifically designed to emphasize the strict prohibition on sending prohibited items through IEC Express Pty Ltd, and the consequences for violating this policy, in addition to covering the importing of international parcels and domestic deliveries within Australia.
